Informativa sui rimborsi

Thank you for purchasing Resiners products. This policy applies to items purchased through the official Resiners website or authorized Resiners channels. Any refund request must also meet the applicable conditions set out in our Return Policy or Warranty Policy.

 

Refunds are available in the following situations:

• You successfully canceled an order that has not yet been shipped
• Your return request has been approved under the Return Policy
• Your warranty request has been approved under the Warranty Policy, and we are unable to provide a replacement (or replacement parts), or you choose a refund as an alternative
• Other refund resolutions are agreed upon with our customer service representative.

 

II. How Refund Amounts Are Calculated

Full Refund

A full refund of the actual amount you paid for the product (excluding the original outbound shipping fee, unless the issue is our fault) will be issued in any of the following cases:

• The order has not been shipped and has been successfully canceled
• The order fails to be delivered or is lost in transit (based on the carrier's tracking information)
• The return is due to a product quality issue, and the returned product and accessories are intact
• The return is due to our error (e.g., wrong item shipped, product arrived damaged, incorrect accessories, etc.)
• The product cannot be repaired or replaced within 60 days

A partial refund will be issued in the following cases:

• The returned product is missing its original packaging or some accessories: a corresponding fee will be deducted
• The product was purchased with a promotion or discount: the refund amount will be based on the actual price you paid
• The return is for non‑quality reasons: the original outbound shipping fee will not be refunded, and any additional costs (e.g., taxes, duties) will be deducted from the refund
• Other partial refund arrangements mutually agreed between Resiners and you

We do not offer refunds in the following cases:

• The return or warranty request has exceeded the specified time limit
• Customized products, clearance/final sale items, or digital products
• The returned product does not match the original shipped product (e.g., the product has been swapped or is not the original item)
• You cannot provide a valid proof of purchase (order screenshot, receipt, or invoice)
• The product was returned without prior authorization from Resiners

The refund will be issued back to the original payment account you used when placing the order. If your original payment account is no longer valid, please notify us by email before we process the refund. If we complete the refund without receiving such a notice, we will not be able to reissue the funds.

We typically process refund requests within 2 business days. The funds are expected to be returned to your original payment account within 3 to 7 business days. Please note that these are estimated timeframes. The actual arrival time depends on the processing speed of your bank or payment platform.

Resiners Customer Support: support@resiners.com

For return or warranty details, please refer to:

Return Policy: https://resiners.com/pages/return-policy

Warranty Policy: https://resiners.com/pages/warranty-terms